Fitness Studio Manager

Written By Roxy Whitehead

Are you great at building relationships and keeping everything running like clockwork? Valkyrie Fitness is hiring a full time Sales & Operations Manager! Your primary responsibility will be to manage the client journey from a potential prospect to a full member; acting as the head of sales and day-to-day operations for the studio. We offer an incredible in-studio experience, and we were voted the Wenatchee World’s Best Yoga Studio in 2024! This is a full time position, and you should expect to work about 40 hours / week.

We are: 

  • We are a boutique fitness studio that specializes in unique and fun forms of movement, such as aerial yoga and kettlebells, located in downtown Wenatchee, WA.

  • A community of amazing, positive, and fun folks. We support and respect each other, love to laugh, and treat every individual like they matter.

You are:

  • Positive, outgoing, and able to talk to anyone. You love to educate (and therefore sell!), are great with names, and your secret superpower is making people feel seen and valued. Must be comfortable with giving tours and talking to people on the phone.

  • Uber-organized, resourceful, and proactive. You love having 10 balls in the air and never letting a single one drop, largely thanks to the systems you create. You love a good spreadsheet, and are consistently thinking about how you can help prevent bottlenecks and streamline your work to be more efficient and effective.

  • Tech-savvy and comfortable learning new platforms, and teaching them to others.

  • Someone who thrives on setting sales goals, and crushing them.

  • Passionate about fitness and community. Attending classes at least once per week is highly encouraged.

Responsibilities:

  • Manage all incoming enquiries from all in person and online channels including social media, email, phone, in person events, etc. Turn every conversation into a properly tracked opportunity in our CRM and keep our sales pipeline immaculate with detailed notes and timely follow-ups.

  • Provide excellent customer service and hospitality to every client; a potential new member’s experience of our studio starts with you.

  • Create and implement quarterly and annual sales plans: Help plan and execute special events, manage in-studio sales and promotions, update weekly announcements in-studio, and take ownership over managing leads.

  • Track sales metrics such as number of new leads, intro offers sold, membership sales, conversion rates, cancellations, and present weekly, monthly, and quarterly sales reports to the owner. Consistently meet or exceed KPI's that drives VF towards its vision.

  • Tracking student attendance, cancellations, and no shows to ensure that members are using their memberships to increase member retention.

  • Educate instructors on sales policies and procedures for before, during, and after each class.

  • Monitor sub requests and communicate with instructors to make sure all upcoming classes are covered. Notify students if classes need to be changed or cancelled.

  • Reach out to local businesses regarding partnerships and events.

Compensation & Benefits: 

  • Hourly rate + Commission + Bonus when goals are met. Expect a base income of $3,000 - $4,000 every four weeks, depending on results. Potential to earn up to $5,000 per month.*

  • Access to all Valkyrie Fitness teacher trainings and continuing education workshops

  • Opportunity to participate in our healthcare plan

  • 1 hour of PTO earned per 40 hours worked

  • Free studio membership

  • Fitness casual attire

*A full compensation plan will be discussed in the interview.

Schedule:

  • 40 hours per week, with a flexible work schedule.

  • Training will take place at the studio. After training, most work can be done remotely, but you will be required to go down to the studio as needed to meet with prospective members, train staff on sales policies, or help with events. There is an office in the studio to work from if desired. Expect to work with the owner in person one day per week. It is recommended that you live within 20 minutes of the studio.

  • Most work will take place Mon-Fri between 9:00am - 6:45pm, but occasional availability on weekends is required for special events, etc. You will need to be available to answer phone calls for the studio from 8am - 8pm, which will be forwarded to your personal cell phone.

  • Taking at least one class per week in order to be immersed in our community is highly encouraged. 

*To apply, email info@valkyriefitnessstudio.com with a copy of your resume and a description of why you feel that you would be a good fit.

Roxy Whitehead
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